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How We Protect Your Privacy at ivgwin

We collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your sessions secure across devices. This page explains exactly what data we hold, why we hold it, and how you can request changes or deletion.

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ivgwin How We Protect Your Privacy at ivgwin
PRIVACY CONTACT PATHS

Reach Us About Your Data Concerns

If you have questions about how your personal information is stored or want to exercise your data rights, these are the quickest ways to reach our privacy team. We handle data requests through the same secure channels you already use for account support.

Live Chat Tap the chat icon inside your account on mobile or desktop. Tell the agent you have a privacy or data request, and they will escalate it to our data-handling team. You will get a reference number for tracking.
Email Send your data request to our support email listed in the account help section. Include your registered email and a brief description of what you need — data copy, correction, or deletion. We aim to respond within a few business days.
In-App Request Inside your account settings on mobile, there is a data request option. Select the type of request — view, export, or remove — and submit. The system logs your request with a timestamp so you can follow up easily.
DATA HANDLING PRACTICES

Explore How We Secure and Manage Your Information

We designed our data practices around transparency and minimal collection. Below are the core areas where your privacy intersects with your ivgwin account — from cookies to payment credentials to how long we keep your records.

Cookie Usage We use session cookies to keep you logged in across pages and preference cookies to remember your language and device layout. No advertising cookies from external networks are placed. You can clear cookies in your browser settings at any time.
Payment Data Isolation When you deposit via DANA, OVO, or GoPay, the transaction is processed through encrypted channels. We store only a transaction ID and the amount — never your e-wallet PIN, password, or full account number. This limits exposure if any system were compromised.
Account Security Layers Your login relies on your registered phone number and a one-time code sent to that number. If you switch devices, the same verification applies. We log device fingerprints so we can flag unusual access attempts and alert you immediately.
Data Retention Period Active accounts retain all associated data. After you close your account, we keep records for a reasonable period to satisfy any legal obligations or pending dispute resolution, then permanently delete them. You can ask for early deletion through support.
Third-Party Sharing We share data only with payment processors (DANA, OVO, GoPay) to complete your transactions and with fraud-prevention tools to protect your account. We never share personal information for marketing purposes with outside companies.
Your Rights and Requests You may request a full export of your personal data, ask us to correct inaccurate information, or instruct us to delete your records entirely. Submit any request through live chat, email, or the in-app data request form, and we will process it promptly.

Check Common Questions About Your Data

Real questions from account holders about how we handle personal information, payment data, and device access. If your question is not here, reach out through live chat or email.

We collect your email, phone number, and the name linked to your DANA, OVO, or GoPay wallet. We also record your device type, operating system, and IP address at login to help secure your sessions and detect unusual activity.

No. When you deposit through DANA, OVO, or GoPay, the authentication happens inside the e-wallet app itself. We receive only a confirmation and transaction ID. Your PIN and credentials never pass through or rest on our servers.

Open your account settings on mobile or desktop and select the data request option, or message our support team via live chat or email. Ask for a data export, and we will compile and send it to your registered email within a few business days.

Yes. Submit a deletion request through live chat, email, or the in-app data form. Once processed, we remove your personal details permanently. We may retain minimal transaction records if required by applicable regulations in your region.

It does. Whether you access your account through a mobile browser, a saved home-screen shortcut, or a desktop session, the same data collection, storage, and protection rules apply. Device continuity does not change your privacy rights.

We do not share personal data with advertisers or external marketing networks. Data is shared only with payment processors to complete your transactions and with security tools that help us prevent fraud on your account.

We send a notification to the email on file before any changes take effect. The updated policy is also posted here with a revision date at the top. You always have time to review changes and contact us with questions before they apply.

We use session cookies to keep you logged in and preference cookies to remember device layout and language. No third-party ad-tracking cookies are placed. You can clear or block cookies in your browser settings, though this may log you out.

All payment communications between your device and our system travel through encrypted connections. Transaction details are tokenised so that sensitive identifiers are replaced with non-sensitive equivalents. This keeps your DANA, OVO, or GoPay data safe in transit.

Our services are available where local law permits. The data protections described here apply uniformly regardless of your city or connection point within eligible regions. Local regulations may affect retention periods, and we comply accordingly.

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