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Browse Our Legal Policy in Full

We keep our legal framework plain and readable so you know exactly how your data, your account and your wallet activity are handled. Everything here applies where local law permits access, and we update this page whenever our data practices change.

Account Data ProtectionCookie TransparencyLocal Payment ComplianceEligible Region AccessPolicy Update Alerts

Explore Lobby Read FAQ

Explore How We Handle Your Data

ivgwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to ivgwin depends on local law and is available where eligible regions permit. We collect only what we need: your account credentials, wallet references for DANA, OVO or GoPay, device fingerprint for session security, and communication preferences. We never sell personal information to third parties.

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Your transaction records — deposits, withdrawals, wallet verifications — stay encrypted at rest and in transit. We retain account data for as long as your account is active, plus any period required by applicable regulation. Once that window closes, records are anonymised or deleted. Cookie data
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helps us remember your login state, language preference and last-used payment method so returning on your phone feels instant. You can clear cookies through your browser or device settings at any time; doing so may require you to log in again. If you want a copy
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of your stored data, or want specific records removed, reach out through our support channels and we will process the request within the timeframe mandated by the jurisdiction that applies to your region. We do not use your payment activity for marketing profiling — DANA, OVO
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and GoPay transaction metadata stays within your account ledger only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Open a Channel for Legal Queries

Need something changed on your account, a data export or a clarification about how we use cookies? Here are the paths that connect you to our policy team directly. We aim to respond within a reasonable window, and each request is logged so nothing slips through.

Live Chat Tap the chat icon from any page — desktop or mobile — and ask for the data-policy queue. The agent will confirm your identity via the OTP sent to your registered number, then route you to the right team for deletion, export or correction requests.

Email Request Send a subject line that includes your account ID and the word 'data' or 'policy'. Attach a screenshot of your wallet page if the query is payment-related. We reply to the address tied to your account, keeping the chain verifiable.

In-App Form Inside your account settings on mobile, there is a 'Policy Request' form. Fill in the category — data export, cookie opt-out, account closure — and submit. The form pre-fills your ID so the team can act without extra back-and-forth.

DATA AND SECURITY PRACTICES

Check How We Protect Your Account

Every layer below exists because your account holds real funds and real personal data. We treat both with the same seriousness. Players in Semarang or anywhere else in an eligible region get identical protections — no tiered security, no hidden exceptions.

Encrypted Wallet Links When you connect DANA, OVO or GoPay, the token exchange happens over encrypted channels. We never store your full e-wallet PIN or password — only a hashed reference that lets us route funds without exposing credentials.

Cookie Scope Our cookies cover session state, language choice and your last payment method. No advertising trackers from external networks run on our pages. You can review active cookies in your browser inspector and remove any you prefer not to keep.

Account Retention Window We keep your records while the account stays active. After closure, data is held only as long as local regulation requires — then it is either anonymised or permanently deleted. You can request early deletion through our support form.

Two-Step Login Every login from a new device triggers an OTP to your registered phone number. This second step confirms it is really you, even if someone else has your password. Sessions expire after extended inactivity to limit exposure.

Data Export Rights You can request a full export of your stored information — transaction history, personal details, communication logs. We compile the file and deliver it to your verified email. The format is standard CSV so you can read it in any spreadsheet tool.

Change and Correction Spotted an error in your stored name, number or email? Submit a correction through live chat or the in-app form. We verify your identity, update the record and confirm the change within a short processing window.

Get Answers About Policy and Data

Below are the questions our support team handles most often about legal matters, data rights and account-level policy. If your specific situation is not covered here, open a chat or submit the in-app form for a direct answer.

We store your chosen username, registered phone number, email address, and a hashed reference to your linked e-wallet (DANA, OVO or GoPay). We do not keep full wallet PINs. Transaction logs are retained for as long as your account is active.

Yes. Open live chat or the in-app policy form and select 'data deletion'. Once verified, we remove or anonymise your records after any retention period required by applicable local regulation has passed.

Cookies store your session state, language setting and last payment method so you stay logged in on mobile. We do not deploy third-party advertising trackers. Clear them anytime through your browser settings — you will simply need to log in again.

No. Payment tokens are encrypted and stored only for routing purposes within your account ledger. We never sell or share wallet metadata with external marketers or data brokers.

Use live chat (ask for the data-policy queue), email with your account ID in the subject line, or the in-app 'Policy Request' form. All three channels route to the same team and each request is logged for traceability.

After identity verification, we compile the CSV export and deliver it to your registered email. The timeframe depends on the volume of records but we aim to keep it within a reasonable processing window for your region.

Yes. Availability depends on local law and eligible regions. If regulations in your area restrict access, certain features or the entire platform may not be reachable. We do not override local legal frameworks.

On closure, we retain records only for any mandatory period dictated by applicable regulation. Once that period ends, data is permanently deleted or anonymised. You will receive a confirmation email when the process completes.

Absolutely. Reach out via live chat or the in-app correction form. After we verify your identity through the OTP step, we update the record and send a written confirmation of the change to your email.

No. Your DANA, OVO or GoPay transaction metadata stays within your account ledger for accounting and verification only. We do not build marketing profiles from payment activity or share it with ad networks.

Browse Our Legal Policy in Full

Open a Channel for Legal Queries

Check How We Protect Your Account

Get Answers About Policy and Data

01 What personal data does ivgwin store when I create an account?

02 Can I request deletion of my data?

03 How do cookies affect my browsing on this site?

04 Is my DANA or OVO payment information shared with anyone?

05 Who can I contact about a legal or data query?

06 How long does a data-export request take?

07 Does access to ivgwin depend on where I live?

08 What happens to my data if I close my account?

09 Can I correct a mistake in my stored personal details?

10 Does ivgwin use my transaction history for marketing?

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